SHIPPING

INTERNATIONAL SHIPPING

SHIPPING FEES

Shipping fees are included in the item price (for one time shipment only).

If shipping to the Buyer’s country or region is not available, the item may be possibly shipped for an additional fee. Please contact the Seller to confirm feasibility.

The Tokyotique currently ships to the following countries: United States, Canada, Australia, New Zealand, United Kingdom, France, Italy, Spain, Portugal, Germany, Belgium, Denmark, Poland, Ireland, Switzerland, The Netherlands, Monaco, Hong Kong, Singapore, Taiwan, Malaysia, Japan

Should the Buyer reside in Japan, a discount may be given to balance the lower domestic shipping costs. The buyer must contact the Seller before making their purchase.

BUNDLE SHIPPING

Should the Buyer wish to buy multiple items, they must contact the Seller before making their purchase to confirm whether bundle shipping is possible. If feasible, the Seller may also offer a reduction in total sales cost of items.

PROCESSING TIME

Items are dispatched within 2-5 business days from receiving cleared payment.

Exception: when public holidays and weekends run consecutively, items will be shipped on the next post office operating day.

  • Items under 2.0kg (including packaging) will mainly be shipped as a “Small Packet” (Standard Shipping) with additional tracking and insurance services.

  • Delivery time for Standard Shipping: between 10-30 days

  • Items over 2.0kg (including packaging) or high value items will be shipped by “Express Mail Service (EMS)” which comes with tracking and insurance services.

  • Delivery time for EMS: 7-14 days

CUSTOMS, IMPORT TAXES AND ADDITIONAL CHARGES

Depending on the laws and regulations of a country, an order may be subject to import duties or taxes upon arrival at the local port of entry.

  • The Seller will declare the item's customs value and comply with customs declaration laws.

  • The Buyer is responsible for any import duties, taxes, or fees that may apply. Please note these are not additional shipping fees.

  • Please check with your country's Customs Office to determine what these additional costs will be prior to purchase.

  • These charges are usually collected by the delivering shipping company.

  • Delays due to customs inspection is not the responsibility of the Seller.

PACKAGING

Recycled materials may be used to ensure packing is extra secure.

RETURNS

REFUND POLICY

The Tokyotique sells mainly vintage, antique and pre-loved items which may have signs of vintage wear and aging. Please check photographs carefully to determine condition prior to making a purchase.

For a full refund:

  • The Buyer must contact the Seller within 7 days of receipt of item.

  • Items must be returned within 21 days of delivery.

  • The Buyer is responsible for any return shipping costs.

  • The item must be returned in the same condition in which it was received and include all items that were in the original package.

  • The refund will be issued once the Seller has received and inspected the returned item and is satisfied the above conditions have been met.

NON-DELIVERY / REJECTED DELIVERY

  • To avoid packages being returned as undeliverable, please ensure shipping addresses are correctly entered at time of purchase.

  • The Seller is not responsible for undelivered shipment due to the Buyer entering an incorrect delivery address.

  • Should the package be returned to the Seller, shipping fees to resend the item must be paid by the Buyer.